A magical immersive Grotto
under the hills of Almondsbury

Discover a wonder-filled experience this Christmas
2nd Dec - 24th Dec 2023
Every weekend in December, and then every day starting from the 16th of December. Children must be accompanied by an adult.
A personalised adventure that kids will love!

For a fabulous festive family adventure, a visit to the Almondsbury Christmas grotto has got to be your go-to!

Take the lift down to a magical series of passages and chambers, guided by the playful elves, on your journey to Santa’s secret workshop.  (No need to be nervous – you won’t really be underground, but the clever elves make it feel that way!)

Pass through the Naughty/Nice scanner (are you sure you’ve been good all year?), then settle down to storytime in the elves’ bedroom before meeting Mr Claus himself.

Santa of course has a special gift… for knowing the name of every child!  Each present is personally addressed – and the plantable tree included will be a lasting reminder of this truly enchanting experience.


How much are the tickets?

Children (aged 2-12): £20 each

Adults: £10 each

Babies in arms: free to meet Santa (if you wish to receive a gift, a ticket must be purchased)

A maximum of 4 children can be accompanied by 1 adult.

Where can I buy tickets?

Tickets are only available to purchase at 

These can be booked either in store or online. 

A maximum of 4 children can be accompanied by 1 adult.

How will I receive my tickets? Do I need to print them?

Tickets will be emailed to the email address used to book your tickets. You can bring paper printouts if you wish, or simply show the tickets on a smartphone.

Please arrive on time.  

Can I just turn up and buy a ticket?

No, tickets must be purchased in advance.

When should I arrive?

We advise that you arrive 10 minutes before your ticket time at the allocated Grotto area.  

If you lare late for your allocated time, we are unfortunately unable to offer a refund.

What if I am late?

If you are late for your allocated time, we are unfortunately unable to offer a refund or allow you into the grotto.  The Grotto Experience is a live interactive show, and once it has started, we cannot restart or stop it for late customers.

I forgot to buy a ticket for a member of my party – can they be squeezed in on the day?

No, please make sure you buy enough tickets for your group.

Is a photo included in the ticket price?

We are not offering a souvenir photography service. We have found that customers prefer to take their own pictures and we encourage you to do so, while being considerate towards other visitors.  You are also welcome to share your photos with us on our social platforms.

Do babies count as visitors?

As we all know, visiting Santa can be an overwhelming experience for very young children. If you wish your child to receive a gift from Santa, you will need to purchase a ticket for them.  Babies in arms are free to meet Santa, but will not receive a gift.

Will my visit to the Grotto be private?

The Grotto Experience is shared with other group bookings.  However, when visiting Santa there will be one group booking present at a time.

Is there car parking at the Grotto?

There is plenty of parking available in our customer car park. However, we will be very busy so please allow time to park.

How long is the Grotto Experience?

The Grotto Experience lasts around 20-30 minutes. Please arrive 10 minutes early to check into your session, especially during busy periods when the traffic and car park can be extremely busy.

Is the Grotto wheelchair-friendly?

Yes, although we do ask that you call or email us at with your booking reference so we can make necessary arrangements.

Can I bring a buggy?

As this is a shared, interactive Experience, we request that no buggies are brought in.  There is a buggy park situated outside.

When booking, I was asked what my child’s interests and favourite toys are. Will this be used to select their gift?

This information will be passed onto Santa to talk to the children about and to make your visit more personal. The gifts in the Grotto will not be based on this information.

Are SEN sessions available?

All our sessions will include Makaton.  Our elves are there to help and engage with all guests.  Our experience can get very busy during peak times, as well as the garden centre itself.  Our 9am to 10am slots are the best slots should you wish to enjoy a slightly quieter Experience.

What is the refund policy?

If Almondsbury Garden Centre deems it necessary to close the Grotto for any reason, we will offer you a full refund or the option to book for an alternative session (subject to availability).

If you are late for your allocated time or cannot make your session, we are unfortunately unable to offer a refund.

Please ensure that you are confident you will be able to fulfil your booking before completing the purchase of your tickets.

Tickets cannot be exchanged or names altered once booked.

Can I change my booked session time?

Please email with any ticket enquiries.

How many children can I bring?

A maximum of 4 children can be accompanied by 1 adult.

Where can I read the terms and conditions?

Here they are:

  • Admission to the Grotto is at your own risk. AGC will not be held liable for any loss, injuries or damages or emotional distress sustained at or during or following the event, activity or workshop including damage, theft or losses to property and motor vehicles.



  • AGC operates a policy of no refunds or cancellations, except for extenuating circumstances and with management approval.
  • Amendments can be made to your booking, subject to availability, please email requesting and detailing the changes required.
  • AGC are not able to make amendments over the phone or at customer services. Amendments are subject to availability and completed a minimum of 24 hours prior to the event.
  • AGC will not be liable for any delay which results in the missing of an associated Grotto booking.
  • AGC cannot be held responsible for any cancellation due to outside influences (i.e. weather). In this circumstance, we will offer an alternative day or time slot where available.
  • If the event, activity or workshop is cancelled in its entirety, AGC will use our reasonable endeavours to notify you as soon as reasonably possible, including (if applicable) notifying you of the details of any re-scheduled dates and times (subject to availability). If you are not able to attend the rescheduled event, activity or workshop or it is not rescheduled, AGC shall offer you a refund of the purchased the ticket.

    A maximum of 4 children can be accompanied by 1 adult. AGC reserve the right to cancel bookings where an adult is not there to supervise.

Data Protection/Privacy

  • Photography is allowed throughout the Grotto Experience.  Please be sensitive to other guests in regards to your photography.
  • Card payments are made on a secure server with full encryption of all card data. Card details and personal information, will be kept secure and in line with AGC Data Protection Policy.
  • Please note that CCTV, film cameras and photographers may be present.
  • By entering the Christmas Experience and/or purchasing the ticket, you consent to filming, stills photography and sound recording and its use in distribution (commercial or otherwise) without any payment.


  • If you experience any problems during the event, please contact a member of AGC staff, as it may not be possible to resolve issues after the event, activity or workshop.
  • To give feedback or make a complaint, please email


Please note that AGC has the right to revise and amend these Terms and Conditions from time to time and to post the new version of such Terms and Conditions on the website.

By continuing to purchase your e-ticket, you signify your agreement to be bound by the amended Terms and Conditions.

My question isn’t covered here. How do I get in touch?

If you have any other query, please email us at

How long will my refund take?

Refunds will take 2 - 5 business days to return to your account.

Ho, ho, ho! Curious minds want to know: why didn't we sprinkle a bit of that special info about your kiddo during the booking pr

Well, in our quest to make every experience merry and bright, we gather up tidbits about the little ones that Santa might use in his jolly interaction with your child. Now, don't you worry if it doesn't always make an appearance – think of it as an extra sprinkle of cheer, a little bonus to sweeten the deal from your initial ticket purchase! 🎅🌈