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Christmas Grotto

Discover something
magical at Santa's
Grotto this Christmas

Our Brand New Interactive Christmas Experience
Open every weekend and selected weekdays Nov 24th - Dec 23rd!

Check availability

£15 per Child
Adults just £2.50!

Book now

Join Santa at his workshop deep in the hills of Almondsbury

You'll be travelling through secret tunnels and watching the elves hard at work before you enter Santa's workshop vault.

There you will meet Mrs Claus, she'll be on hand with her elves to ensure you and the little ones smile for the family photo and, with Santa providing the gifts and cheer, this Christmas experience is certainly not one to miss!

About our Grotto

Opening Times

Open every weekend from
November 24th to Dec 23rd

Check availability

Price

Child£15
Extra adults£2.50
Book Now

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Your visit

Open
Mon-Sat 9.00am - 5.30pm, Sun 10.30am - 4.30pm
Address
Almondsbury Garden Centre, Over Lane, Almondsbury, Bristol. BS32 4BP
5 minutes from Cribbs Causeway off Junction of the M5 motorway.
Get directions

Terms & Conditions

By purchasing tickets to an event at Almondsbury Garden Centre (AGC), you agree to be bound by the following T&Cs:

Tickets

  • Adult rate applies for persons aged 13 and over, however, if you wish to receive a present from Father Christmas you must purchase a child’s ticket.
  • Pre-booked tickets are only valid for a stated date and time slot.
  • Entry to the event can only be gained by presenting the appropriate ticket, either printed or displayed on a mobile.
  • Please arrive ten minutes before your allocated booking time. If there is any delay to your starting time, due to events out of our control, we will endeavour to admit entry to the event as soon as possible.
  • Tickets can be purchased in store from our Customer Services department or online via our website.
  • A maximum of four children can accompanied by one adult.
  • Children up to the age of 16 must be accompanied by a paying adult.
  • Only guide dogs and assistance dogs are permitted entry to our events.
  • Admission to the Grotto is at your own risk. AGC will not be held liable for any loss, injuries or damages, or emotional distress sustained at, or during, or following the event, activity or workshop, including damage, theft or losses to property and motor vehicles.

Refunds/Cancellations

  • AGC operates a policy of no refunds or cancellations, except for extenuating circumstances and with management approval.
  • Amendments can be made to your booking, subject to availability, please email marketing@almondsbury.co.uk requesting and detailing the changes required.
  • AGC are not able to make amendments over the phone or at customer services. Amendments are subject to availability and completed a minimum of 24 hours prior to the event,
  • AGC will not be liable for any delay which results in the missing of an associated Grotto booking.
  • AGC cannot be held responsible for any cancellation due to outside influences (i.e. weather). In this circumstance, we will offer an alternative day or time slot, where available.
  • If the event, activity or workshop is cancelled in its entirety, AGC will use our reasonable endeavours to notify you as soon as reasonably possible, including (if applicable) notifying you of the details of any re-scheduled dates and times (subject to availability). If you are not able to attend the rescheduled event, activity or workshop or it is not rescheduled, AGC shall offer you a refund of the purchased ticket.

Data Protection/Privacy

  • Photography is not allowed throughout the Christmas experience.
  • Card payments are made on a secure server with full encryption of all card data. Card details and personal information will be kept secure and in line with AGC Data Protection Policy.
  • Please note that CCTV, film cameras and photographers may be present.
  • By entering the Christmas Experience and/or purchasing the ticket, you consent to filming, stills photography and sound recording and its use in distribution (commercial or otherwise) without any payment.

Feedback/Complaints

  • If you experience any problems during the event, please contact a member of AGC staff, as it may not be possible to resolve issues after the event, activity or workshop.
  • Please email marketing@almondsbury.co.uk Please note that AGC have the right to revise and amend these Terms and Conditions from time to time and post the new version of such Terms and Conditions on the website. By continuing to purchase your E-ticket, you signify your agreement to be bound by the amended Terms and Conditions
  • If you have any queries with regard to the AGC E-ticketing system or our Terms and Conditions, please email marketing@almondsbury.co.uk